Terms and conditions of use

Welcome to The Bespoke Gift Company.

Please find below a comprehensive listing of our Terms and Conditions. These Terms and Conditions are subject to regular updates so please review frequently. By using the Site and Service, you agree with and accept all of the Terms and Conditions. If you do not agree to these Terms and Conditions then please refrain from using the Site.

These terms and conditions regulate the Agreement between "You" the customer and MBJ Ltd T/A The Bespoke Gift Company (hereinafter referred to as "The Bespoke Gift Company").
All goods which appear for sale on the www.thebespokegiftcompany.com web site ("the web site") are advertised as invitations to treat, and no offer of sale shall be implied. Goods made available via Gift Designers are clearly marked and subject to separate terms and conditions of sale.

The Bespoke Gift Company Service Summary
The website comprises the following:
Agency portal for both The Poetry Studio Limited and approved Gift Designers this is a subscription service.
Creative platform for Creative Members (Photographers, Graphic Designers, Poets and Writers) to upload work and earn commission payments.

Terms and Conditions of Sale and Service

By placing an order with The Bespoke Gift Company you are offering to use the service of The Bespoke Gift Company as a Retailer and Agent, and purchase the goods detailed within that order, which The Bespoke Gift Company and Gift Designer may or may not accept at their sole discretion.
If an order is accepted, The Bespoke Gift Company will send you an e-mail to confirm.
You undertake that all details you provide for the purpose of ordering or purchasing goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the costs of the products you are purchasing.
If for any reason your credit card details are incorrect or there is not enough money in your account or for any other reason the order cannot be processed, The Bespoke Gift Company will have right to rescind and upon their election to do so, the order will be cancelled.

If there are any changes to the details supplied by you, it is your responsibility to inform The Bespoke Gift Company as soon as possible.

Your statutory rights are not affected by these terms and conditions.


We attempt to ensure that the information available on the web site at any one time is accurate. However, The Bespoke Gift Company assumes no duty to update such information and cannot guarantee that it will be fault-free.

The Bespoke Gift Company does not accept liability (except as set out below) for any errors and omissions in the presentation of goods on the web site and reserves the right to change information, specifications and descriptions of listed goods and products at any time. The Bespoke Gift Company will, however, do its best to correct any errors and omissions as quickly as practicable after being notified of them.

The Bespoke Gift Company does not accept liability for content and products published on the website as supplied by our Gift Designers. All Gift Designers are approved on the basis of their terms and conditions as published on the website and initial review of up to forty product images and descriptions. Thereafter, full permission to manage their content is sole responsibility of the Gift Designer, other than when subject to arbitrary editorial reviews at the discretion of The Bespoke Gift Company. The Bespoke Gift Company cannot uphold editorial responsibility for content on the Gift Designers website, linked to from The Bespoke Gift Company, or content within the Gift Designers portal accessed within The Bespoke Gift Companys website.

Where proofs are required prior to products being dispatched, The Bespoke Gift Company cannot accept any liability for copy errors or design features once final approval has been supplied to The Bespoke Gift Company either via telephone or email. Final approval is taken as approval to proceed to print.

The Bespoke Gift Company does not make any warranty that the web site is free from infection by viruses or anything else that has contaminating or destructive properties.

The Bespoke Gift Company will only be liable for loss (save in the case of death or personal injury in respect of which there is no limit) up to a maximum total of the price of the product purchased in respect of any claim.

The liability section applies only to the extent permitted by law and does not affect your statutory rights.

Gift Agent Disclaimer

As an Agent acting on the behalf of Gift Designers, The Bespoke Gift Company does not review or control, and is not responsible in any way for, listings provided by Gift Designers, and The Bespoke Gift Company does not possess at any time any Gift Designers items offered through the Site and Service, except for display retail purposes only. The Bespoke Gift Company is not involved in transactions between Gift Designers and You. The Bespoke Gift Company is not responsible for ensuring that Gift Designers and You complete a transaction.

Under no circumstances will The Bespoke Gift Company be liable in any way for any content posted by Gift Designers, including, but not limited to, any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed or otherwise transmitted via the website or Service.

Copyright and Use of the Site Content

The copyright, design rights and artwork on the web site belong to The Bespoke Gift Company. All other intellectual property rights are reserved. This web site is for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this web site. You may only download to your personal computer for viewing purposes and print out a number of pages of this web site for your personal use.

You must not use any part of the materials or any of our intellectual property (including, without limitation, our trademarks) for commercial purposes without obtaining a license to do so from us or our licensors.

The Bespoke Gift Company respects the intellectual property of others, and we ask our users to do the same.

Unfortunately, because of the nature of selling via the Internet and product variability, we cannot guarantee that the product colours will be of an exact likeness as seen or as described. Although we strive to portray images in a realistic light, sometimes we are governed by what imagery is available. Product imagery is sometimes displayed in an aesthetic manner (mood shots may be used) and may not necessarily be in conformance with the approved use of such products.

The colours and dimensions of the products portrayed on the site are merely there as a guide. We strive to portray the products as close as we can to the actual colour ways, but we have no control over your personal computer and its settings. Some products incorporate natural materials (e.g. wood, leather, etc.) which may also vary slightly. Therefore colours of products may vary slightly 'in the flesh' from the colour that is portrayed on the website.

We maintain the copyright over work that we produce for You however, we will uphold our respect for your privacy and will not use your work for any commercial purposes without your permission. Therefore, we will always contact you to ask for your approval in using your poem or design, on our website or for any additional marketing activity. We will obviously respect your decision to refuse.

Our Poetry and Quotation database is under strict license and for reference use only within the usage as offered on this website. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this published database.


The Bespoke Gift Company assumes no liability for the contents of any other web sites to which The Bespoke Gift Company web site has links and shall not be held responsible for any loss or damage caused or alleged to have been caused by use of or reliance on any content, goods or services available on such hyper linked sites. The Bespoke Gift Company may not have control of such web sites. The inclusions of any hyperlinks to such other web sites do not mean that The Bespoke Gift Company endorses the material on such web sites or has any association with the owner thereof.

The Bespoke Gift Company cannot uphold editorial responsibility for content on the Gift Designers website, linked to from The Bespoke Gift Company, or content within the Gift Designers portal accessed within The Bespoke Gift Companys website.

Viruses, Hacking and Other Offences

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.

Privacy Policy

The Bespoke Gift Company takes the privacy of its customers seriously especially in the instance of working with private memories and treasured photographs, and is committed to the following policy:

The Information You Provide
In using The Bespoke Gift Company web site you will be asked at various stages to provide us with information about yourself, about the person for whom you are purchasing a gift and your financial details needed to process payment for the goods you order. This will predominantly take place in the 'check out' procedure. The only information collated will be that to allow The Bespoke Gift Company to process your order, except in the instance where further data capture is required e.g. when a personalised poem gift has been ordered. You will also be asked for information about yourself when you are registering. This information will be collated in an online form.
We do not sell, trade, or rent your personal information to third parties.

What We Use The Information For
The information you provide to us is used so that your experience with The Bespoke Gift Company is enhanced and optimised. Where personal information is captured for the use of personalised poetry or bespoke artwork, we respect the delicacy of working with your private memories and sentiments and maintain absolute confidentiality in briefing your personal information out to our poets or designers. We believe that our web site is innovative and is designed to offer our customers the following services:

Wish List - A list of your ideal gifts or the chance to view a friends dream gift list.
Your Account To ensure your shopping experience is efficient, your account will enable you to track orders, store delivery addresses, access your wish list, amongst many other features. Where Type 1 products have been ordered status updates will be visibly available within Your Account.
Vouchers - Gift Vouchers are also available on The Bespoke Gift Company and as they are an intangible item, information about the recipient and sender are needed to actually process the voucher order.
We also use your information to process your order; giving delivery details to our suppliers and processing payment through our secure banking facility.

The Bespoke Gift Company will not make telephone sales calls and will only contact you if we have questions regarding your order. The Bespoke Gift Company may wish to e-mail you from time to time informing you of special offers and new products.

If you wish to unsubscribe from receiving any marketing information from The Bespoke Gift Company then please contact us using the enquiry form.

The Bespoke Gift Company will expressly ask for your permission before reproducing any artwork or poetry created for your loved one. Any refusal will be unquestionably adhered to. Testimonials are welcomed and subject to editorial approval will be published on the site.


By disclosing information to us in using this web site, you consent to the collection, storage and processing of that information by The Bespoke Gift Company in the manner as set out in this policy. You authorize The Bespoke Gift Company to relay your personal information or photographs to our poets and/or designers in order to create your bespoke poetry and artwork. Once data gathered to create your personalised poetry has been used, it will not be stored for any future use.

By providing The Bespoke Gift Company with your email and postal address you consent to receive communication from us about our latest products and special offers, which we think maybe of interest to you. The information may also be used to notify you of products and services of carefully selected third parties, which we think may be of interest to you.

Returns and Cancellations

Personalised gift orders are unavailable for cancellation. Refunds and exchanges are offered where goods arrive faulty or damaged. Cancellations are offered subject to the discretion of The Bespoke Gift Company. Gift Designers offer individual Returns and Cancellations policies which The Bespoke Gift Company believes are in compliance with current UK legislation. Please see our Returns and Cancellations Policy for further information. LINK TO RETURNS AND CANCELLATIONS

Gift Designers Condition of Use

The website acts as a facilitator for Gift Designers to sell their products and for You to buy goods and/or services.

If You make a payment for any goods or services, such payment is made directly to The Bespoke Gift Company. Other than in respect of receipt of payment by The Bespoke Gift Company, the transaction is directly between the You and the Gift Designer, and The Bespoke Gift Companys obligations in respect of any transaction are strictly limited to receipt of payment on behalf of the Gift Designer. Once a You have purchased a Gift Designers product or service, it is the Gift Designers responsibility to provide confirmation of order, insurance of goods in transit and answer any questions about delivery. Any complaints from You to damage of goods, returns and refunds are solely the Gift Designers responsibility.

If you have any questions relating to The Bespoke Gift Company's terms and conditions please dont hesitate to contact our Customer Service team who will be happy to assist.