Postage & Delivery

The Bespoke Gift Company’s Delivery & Postage Promise

Delivery Methods

All of our gifts are despatched via First Class Royal Mail unless specified as otherwise by individual gift designers. Royal Mail state first class post should arrive within 1-2 working days. We package all gifts securely to ensure they reach you safely and in the perfect condition we despatched them in.

Special Delivery is available on all gifts as specified and guarantees your gift will arrive before 1pm the following working day. Please note a signature is required with this service.

Special Delivery on Non-Personalised items – if your order is placed before midday, your item is guaranteed to arrive before 1pm the following working day. Please note a signature is required with this service. For orders placed after midday, please call to ascertain if your gift will be despatched same day. We will always try our uppermost to help you ensure your gift arrives as soon as possible.

Special Delivery option for Personalised Items – once your gift is ready in accordance with stated production times, and/or once you have confirmed final approval, your gift will be despatched via Special Delivery which guarantees your gift will arrive before 1pm the following working day. Please note a signature is required with this service.

Saturday Special Delivery
This service is available at an extra charge. Please call for further details to upgrade your order to incorporate this delivery option.

International Shipping

All gifts are available for international shipping unless otherwise specified. Gifts will be securely despatched using Airmail which takes 3 –5 working days.

Overseas Canvas Despatch: Due to certain Airmail size restrictions regrettably we are unable to despatch our larger canvas sizes to overseas addresses. Only canvases 40cm x 40cm or smaller are available for international shipping.

International Signed For: For extra security, you can specify to have your gift signed for upon delivery, simply select International Signed For at the time of check out.

Our Gift Designers’ Delivery Methods and Costs

Please see individual postage methods and costs as indicated with each product. All of our gift designers are focussed on giving you an optimum service to comply with The Bespoke Gift Company’s impeccable customer service standards and will ensure safe, secure and efficient despatch of your gift. Please note where Gift Designers products are purchased there will be a postage charge applicable to each separate gift designer’s order.

Postage Costs

Our postage charges are calculated based on The Bespoke Gift Company offering you the fairest postage costs available. Any products manufactured in-house via The Poetry Studio Limited will be despatched to you FREE OF CHARGE. We’ll also regularly offer free shipping on many other special offer items.

Our First Class delivery charge on other stock items is only £3.95 per basket, unless specified by the individual gift designer as otherwise.

Furniture items and further bulky items are despatched at a cost of £14.95 per basket. All postage charges will be calculated and clearly marked at the time of check out.

Special Delivery Charges are as follows:-

Smaller Items: £7.95
Remaining Items: £14.95
Gift Designers’ Products: As Specified

Overseas Mail Charges

Airmail Small Packet, 3-5 working days:

Europe £12.95
Rest of the World £19.95

International Signed For: An additional £5.95 plus the above Overseas Mail charge.

Please note you will only pay one postage charge for multiple The Bespoke Gift Company gift orders, however you will be charged postage per item on multiple Gift Designer’s gift orders.

Our Returns Policy

Received Goods

Where items arrive in less than perfect condition please notify The Bespoke Gift Company within 24 hours of receipt and we will advise on our most appropriate way to resolve the issue. In general, we will request that you return the item to us for a straightforward, no quibble exchange. We simply ask that you cover the cost of returning the item to us, and we’ll despatch a replacement item at no extra charge, just with a big apology for a less than flawless experience in the first place.

Personalised Items: If any bespoke item arrives damaged this is certainly not how your gift was despatched as all of our products are scrutinised by exacting quality control. As such, the issue will have to be taken up with Royal Mail or the courier service in question. That of course is The Bespoke Gift Company’s issue. In the meantime, we want you to receive the perfect gift that you expected. We ask that you return the damaged gift to us within 7 days of receipt (in its original packaging please) and we’ll start production on a replacement item the moment the gift is returned to us. Please note these are exceptional circumstances and our packaging and delivery methods have been selected to ensure damage is avoided at all costs. If damage does occur in transit we offer our sincerest apologies and the reassurance that we’ll endeavour to redeem the problem as quickly and efficiently as possible.

Cancellations

Non-Personalised Gifts: If you change your mind and wish to cancel your order please email cancellations@thebespokegiftcompany.co.uk within 24 hours of placing your order. We will then confirm if your item has already been despatched and if a straightforward refund is possible at this stage. If your gift has already left our warehouse, postage charges will still be incurred if cancellation is still required.

Received Non-Personalised Goods

If you wish to cancel your order and return your gift to us in perfect condition within 7 days of date of order we will refund you minus the postage charge. We recommend you return your gift via Special delivery and ask that you complete the returns note accordingly.

Personalised Gifts and Bespoke Gifts Cancellations

As work on your personalised gift or bespoke gift commences the moment your order is received, regrettably and understandably we can’t accept cancellations on these items. We promise to craft your gift to perfection and so will happily revise poem drafts or amend artwork until you are 100% happy with your gift.

Gift Designer’s Returns and Cancellation Policies

Please see the terms and conditions as stated under the individual Gift Designer’s for individual returns and cancellation policies. Our Gift Designers have been carefully approved as partners to The Bespoke Gift Company on the basis that their number one concern is delivering you the perfect, bespoke gift. As such we are confident that each Gift Designer will uphold our exceptional, high quality promise and deliver excellence as standard. Where errors do occur, each Gift Designer will work with you to resolve the issue as efficiently as possible. We all have the end aim of sharing the magic of giving with you and focus on this remains paramount.

Missing Items

All items are despatched from The Bespoke Gift Company with proof of posting, therefore in the rare circumstance where items go missing, the issue will have to be taken up with Royal Mail or the courier service in question. Royal Mail stipulate that where items have gone missing, we are required to wait 15 working days (longer during busier times such as Christmas or when strike action has recently occurred). After the time period has elapsed if no item has been returned we can commence claim proceedings and re-issue a replacement order to you.